Legal

Privacy Policy

Last updated: 25 July 2026

VKK Foods ("we", "us", "our") operates shopvkkfoods.com to sell Swarich frozen ready-to-cook foods manufactured by VKK Foods. This policy explains what we collect, why, and your choices.

1. Information we collect

  • Account details: name, phone, email, delivery addresses you save.
  • Order details: items, amounts, payment status, delivery notes.
  • Payment proof: UPI screenshots you upload for manual verification. We do not store card numbers or UPI PINs.
  • Device & usage: IP, browser, pages visited, and cookies used to keep you signed in and to improve the site.
  • Location: only when you use the map picker to set a delivery address.

2. How we use it

  • Process and deliver your order.
  • Send order, delivery and payment updates via WhatsApp, SMS or email.
  • Prevent fraud, resolve disputes, and meet legal/tax obligations (GST invoices).
  • Improve product range, offers, and site performance.

3. Sharing

We share only what's necessary with: our delivery riders (name, phone, address), payment/UPI verification staff, and service providers (hosting, email, WhatsApp, maps, analytics). We do not sell your data.

4. Cookies

Used for login sessions, cart, and basic analytics. You can disable cookies in your browser, but parts of the site may stop working.

5. Retention

Order and invoice records are kept as required under Indian tax law (typically 8 years). Account data is kept until you request deletion.

6. Your rights

You can view, correct, or request deletion of your account data, and opt out of marketing messages. Transactional messages (order/delivery/payment) will continue while you have an active order.

7. Children

The site is not intended for users under 18. We do not knowingly collect data from minors.

8. Security

We use HTTPS, access controls, and encrypted storage. No system is 100% secure — please keep your login credentials private.

9. Changes

We may update this policy; the "Last updated" date will change. Continued use means acceptance of the updated policy.

10. Contact

For any privacy questions or data requests, please use the contact details on our About Us page.

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